86-year Old Lady’s Letter to Bank
The bank manager thought it amusing enough to have it published in the New York Times.
Shown below, is an actual letter that was sent to a bank by an 86 year old woman.
I refer, of course, to the automatic monthly deposit of my entire pension, an arrangement which, I admit, has been in place for only eight years.
You are to be commended for seizing that brief window of opportunity, and also for debiting my account $30 by way of penalty for the inconvenience caused to your bank.
My thankfulness springs from the manner in which this incident has caused me to rethink my errant financial ways.
I noticed that whereas I personally answer your telephone calls and letters, — when I try to contact you, I am confronted by the impersonal, overcharging, pre-recorded, faceless entity which your bank has become.
My mortgage and loan repayments will therefore and hereafter no longer be automatic, but will arrive at your bank, by check, addressed personally and confidentially to an employee at your bank whom you must nominate.
Please find attached an Application Contact which I require your chosen employee to complete.
I am sorry it runs to eight pages, but in order that I know as much about him or her as your bank knows about me, there is no alternative..
Please note that all copies of his or her medical history must be countersigned by a Notary Public, and the mandatory details of his/her financial situation (income, debts, assets and liabilities) must be accompanied by documented proof.
In due course, at MY convenience, I will issue your employee with a PIN number which he/she must quote in dealings with me.
I regret that it cannot be shorter than 28 digits but, again, I have modeled it on the number of button presses required of me to access my account balance on your phone bank service.
As they say, imitation is the sincerest form of flattery.
Let me level the playing field even further.
Password will be communicated to you at a later date to that Authorized Contact mentioned earlier.
I am writing to thank you for bouncing my check with which I endeavored to pay my plumber last month.
By my calculations, three nanoseconds must have elapsed between his presenting the check and the arrival in my account of the funds needed to honor it.
From now on, I, like you, choose only to deal with a flesh-and-blood person.
Be aware that it is an offense under the Postal Act for any other person to open such an envelope.
When you call me, press buttons as follows:
IMMEDIATELY AFTER DIALLING, PRESS THE STAR (*) BUTTON FOR ENGLISH
#1. To make an appointment to see me
#2. To query a missing payment..
#3. To transfer the call to my living room in case I am there.
#4 To transfer the call to my bedroom in case I am sleeping
#5. To transfer the call to my toilet in case I am attending to nature.
#6. To transfer the call to my mobile phone if I am not at home
#7. To leave a message on my computer, a password to access my computer is required.
#8. To return to the main menu and to listen to options 1 through 7.
#9. To make a general complaint or inquiry.
The contact will then be put on hold, pending the attention of my automated answering service.
While this may, on occasion, involve a lengthy wait, uplifting music will play for the duration of the call.
May I wish you a happy, if ever so slightly less prosperous New Year?
We don’t like being old in the first place, so it doesn’t take much too piss us off.
#10. This is a second reminder to press* for English.
Regrettably, but again following your example, I must also levy an establishment fee to cover the setting up of this new arrangement.
Your Humble Client
And remember: Don’t make old People mad.
Just goes to show – doesn’t matter whether you’re young or old, man or woman, single or married – I bet you’re still fed up to the back teeth with pressing buttons, being put on hold and rarely being able to speak to a real person. Let’s fight back – I love this. Pass it on and let’s give bureaucracy the boot!